Q: There was a problem with my order fam :(

A: If there is a problem with your order, please contact me via email.
If you received the wrong size, a damaged product, or something is missing, this can be resolved! Please send me images of the product/issue to expedite the process.
We have a no refund/returns policy. But there are exceptions for damaged and misprinted items.
We do offer size exchanges on clothing kept in stock if the size is available. If the product is made to order, we are unable to offer any exchanges.

Q: I just placed an order, when will it ship?

A: It depends on the product ordered!
Made to order items such as phone cases, shoes, and some apparel items take around 2 weeks to get to the customer. When your order ships, you will receive an email notification that your order is on the way.

Q: What about products that aren't made to order?

A: I do my best to get all in stock orders out within 2-4 business days of receiving the order.

Q: I've ordered items that are fulfilled at different locations. What does this mean?

A: As an example: If you order a shirt and a phone case, I’ll be shipping out the shirt from my shop and you’ll be receiving the on demand item in a separate package from another supplier.

Q: What are Pre-orders and how do they work?

A: An item labeled pre-order has yet to go into production. This means that we do not have the item in stock, so it's not ready to ship out. These kinds of products will have more information on their status in their description. We do this to ensure that the customer will be able to get the size they need without having to worry about it selling out. It also enables the brand to be able to make more custom pieces without stocking up on inventory that will clutter the shop.

Q: How long does production take for pre-ordered products?

A: It usually takes anywhere from 3-4 weeks.
Q: I've ordered an item that's in stock and on pre-order, what happens next?
A: If any in-stock items are ordered with pre-order items, they will not ship out until the pre-ordered items are complete and have arrived at the shop.

Q: I don’t wanna wait for the preorder anymore >:( can I get a refund?

A: Sorry, no refunds, exchanges or returns! If there is a problem with your order or address, please send me an email! casey@hauntless.com
Please be sure to read descriptions so you understand the process before buying! <3